After-Sales Service Policy
I. Service Purpose
Thank you for choosing our dental solutions. As a leading global provider of one-stop dental solutions, we are committed to providing you with superior product quality and comprehensive after-sales support.
II.Warranty Policy and Duration
We offer a standard warranty on all core equipment sold. The warranty period begins from the date of shipment (based on the bill of lading date):
III.Service Response Process
We have established a standardized three-step rapid response mechanism:
1. Repair Request: Please submit a description of the fault, serial number (SN), and relevant pictures/videos through the official website support page, email, or instant messaging tools.
2. Remote diagnostics: Our technical engineers will contact you within 24 hours to perform initial troubleshooting and provide guidance via video call or remote connection.
3. Solution: If the problem cannot be resolved remotely, we will provide services such as mail-in repair, parts replacement, or complete machine replacement, depending on the nature of the fault.
Technical Support Download Center
You can obtain product manuals, installation drivers, firmware upgrade packages, and common troubleshooting guides (FAQ) at any time from our official website’s “Download Center”.