Services
After-Sales Service Policy
I.Service Purpose
Thank you for choosing our dental solutions. As a leading global provider of one-stop dental solutions, we are committed to providing you with superior product quality and comprehensive after-sales support.
II.Warranty Policy and Duration
We offer a standard warranty on all core equipment sold. The warranty period begins from the date of shipment (based on the bill of lading date):
| Product Categories | Warranty (Core Components) | Service Offerings |
|---|---|---|
| Digital Imaging Equipment | 12 months | Replacement of core spare parts, and remote firmware upgrades. |
| Comfort-Enhancing Treatment Equipment | 12 months | Structural component warranty, Core spare parts replacement. |
| Precision Accessories and Consumables | Not Applicable | Quality assurance upon arrival |
Disclaimer:
The following situations are not covered under the free warranty:
Damage resulting from improper installation, usage, or maintenance that does not adhere to the instructions provided in the user manual.
Disassembly or modification performed by unauthorized third parties.
Force majeure events (such as lightning strikes, voltage instability, natural disasters, etc.).
III.Service Response Process
We have established a standardized three-step rapid response mechanism:
1. Repair Request: Please submit a description of the fault, serial number (SN), and relevant pictures/videos through the official website support page, email, or instant messaging tools.
2. Remote diagnostics: Our technical engineers will contact you within 24 hours to perform initial troubleshooting and provide guidance via video call or remote connection.
3. Solution: If the problem cannot be resolved remotely, we will provide services such as mail-in repair, parts replacement, or complete machine replacement, depending on the nature of the fault.
Technical Support Download Center
You can obtain product manuals, installation drivers, firmware upgrade packages, and common troubleshooting guides (FAQ) at any time from our official website’s “Download Center”.
IV.Repair and Return/Exchange Instructions
◼︎Quality Issues: If a functional defect is discovered within 7 days of receiving the goods, we will provide free return or exchange service upon verification, with shipping costs borne by our company.
◼︎After-Sales Service: We promise to continue providing original factory parts for 3 years after the product is discontinued.
◼︎Out-of-Warranty Service: Damage caused by accidental collisions, unauthorized disassembly, improper use, or the use of non-original consumables is not covered under warranty. For such cases, we will provide paid repair services.
V.Global Distributor Support
For our partners in different regions, we offer:
◼︎Compliance Commitment: Clearly state that the product complies with international medical device standards (such as CE, ISO, etc.) to ensure its compliance with market access requirements in different markets.
◼︎Extended warranty option: Choose a paid extended warranty option for high-value equipment.
◼︎Marketing and Promotion：Digital licensing of marketing and after-sales materials
VI.Contact Us
📱Service Hotline:+8618237838727
📧Email:info@vcdentmed.com
⏱Working hours (UTC+8):8:00~24:00